I have been searching Bethere’s and Virgin’s Broadband packages today. I got one of those virtual agent things pop-up. I decided to engage with it, assuming that it was probably going to be a real person seeing as the provider is Virgin. I explained what I was doing, what I was interested and what preconceptions I already had.
I then asked a non-standard question.
The agent ran away, and still hasnt come back.
|Emma: Hi, welcome to Virgin Media. What questions may I answer for you about purchasing our services? Just type them in the box below …|
|Emma: Please let me know how I can be of assistance.|
|You: just trying to compare the deals vs. Bethere|
|You: Max Speeds are very attractive, but have been a bethere customer before|
|You: One question: I am an Ubuntu Linux user. Is there any requirement to be a Windows / Mac user to use any of the services or to install them?|
|You: I typically don’t need to use the software to set the service up on my machine if I am given the IP addresses, DNS addresses etc.|
|You: That’s where I love Bethere: ISP for geeks 🙂|
|You: Are you there?|
|Emma: If you should want information on other products and services you can call our sales team.|
|Emma: Just call 0845 840 7777 to speak with them.|
|Emma: Thank you for visiting us today.|
|Emma: You have a lovely evening, cheers!|
|You: Sorry you didn’t answer the question|
|You: I don’t want to phone anyone, which is why I use the web!|
|You: No problem if you don’t know the answer, but you didn’t say|
I just wonder. Why do they even bother?